[unrev-II] user education

From: Jeff Miller (jeffm@dynamite.com.au)
Date: Sun Jan 30 2000 - 21:28:12 PST


From: Jeff Miller <jeffm@dynamite.com.au>

It was interesting to hear that it only took an hour to teach a user to
use nls/augment to the point where they could go away and use the system
by themselves. Why is it that people expect to be able to sit down in
front of a computer and use it without leasons? They never question the
number of hour spent learning to drive a car or the amount of money they
spend on driving lessons. While I agree computers, in general not in every
case, should be easy to use. The potential power of the system should not
be drained out of such a system in the name of usablity.

In any system we consider implementing we must have a gradient of usablity
vs flexibility/power. There needs to be the commoners interface for day to
day tasks and a set of tools that allow more flexible manipulation to be
carried out on those tasks that are uncommon but necessary or where not
thought of originally.

Jeff.

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