From: "Bill Bearden" <BBearden@BCL.net>
Another of Doug's concepts is the Bootstrapping Index. Doug has made it a
goal to try and find organizations whose B-level activities are someone
else's C-level activities. From this, it can be implied that ABC are
relative to one's point of view.
Example:
- XYZ Corp. makes widgets. This is their primary function so we call it the
A-level activity.
- XYZ Corp. decides to implement a Quality Control department to improve the
process of making widgets. This is B-level.
- XYZ Corp. decides to create an information system to assist the QC
department. The design and construction of this QCIS is a C-level activity
because its goal is to improve a B-level activity.
That is all from the standpoint of the production department. But to the IS
department, the design and construction of the QCIS is an A-level activity.
An activity can be at different levels even within an organization.
While merging cafeteria's might be an A-level activity to the Facilities
department, it could also be a C-level activity to someone else. In the
example above, XYZ Corp. might decide that the cross-pollination caused by
merging cafeterias will help the QC department communicate with people
throughout the organization. If that was the reason for merging cafeterias,
then it is a C-level activity because it is improving a B-level process,
namely QC.
> -----Original Message-----
> From: Ron Goldman [mailto:rgoldman@cs.stanford.edu]
> Sent: Monday, March 06, 2000 4:33 PM
> To: unrev-II@onelist.com
> Cc: unrev-II@onelist.com
> Subject: Re: [unrev-II] example C level activity
>
>
> From: Ron Goldman <rgoldman@cs.stanford.edu>
>
> At 2:12 PM -0800 3/6/00, Eric Armstrong wrote:
> >From: Eric Armstrong <eric.armstrong@eng.sun.com>
> >A useful counter example, then, would be a C-level activity that *does*
> >make sense for us. Can anyone think of one? If so, are sure it's not
> >really a B-activity?
>
> How about Doug's High Performance Teams? Once a team is created
> it's job is
> to improve some aspect of its company: a B-level activity. But all of the
> work to create & improve High Performance Teams is a C-level activity.
>
> -- Ron --
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