Re: [unrev-II] knowledge management article

From: Eric Armstrong (eric.armstrong@eng.sun.com)
Date: Mon Mar 06 2000 - 19:00:57 PST

  • Next message: Doug Engelbart - Bootstrap Institute : "[unrev-II] A terrific Knowledge-Management reference work"

    From: Eric Armstrong <eric.armstrong@eng.sun.com>

    I'm convinced that these people are on the right track.
    This is the way it has to work to be successful.

    Eugene Kim wrote:

    > From: Eugene Kim <eekim@eekim.com>
    >
    > Here's a good knowledge management article from Computer Business
    > Review:
    >
    > http://www.computerbusinessreview.com/issue/309e_2ae.html
    >
    > Many of the issues we've discussed in the colloquium are mentioned
    > here,
    > including the difficulty in reusing knowledge in people's heads,
    > automation versus augmentation, XML's potential role in knowledge
    > management, etc. A particularly interesting quote:
    >
    > "Indeed, some knowledge management vendors envisage that people
    > need to
    > be at the core of any knowledge management system. Edinburgh-based
    > Orbital Software's vision of knowledge management is based on human
    >
    > experts actively contributing to an ever-expanding database of
    > information. Its Organik software enables employees to search for
    > answers to specific questions within the database. If they are
    > unable
    > to find an answer, the system suggests experts elsewhere in the
    > company
    > who might be able to help. Any answers provided by human experts
    > are
    > then filed in the database so that future queries can be dealt with
    >
    > automatically."
    >
    > -Eugene
    >
    > --
    > +=== Eugene Eric Kim ===== eekim@eekim.com ===== http://www.eekim.com/
    > ===+
    > | "Writer's block is a fancy term made up by whiners so
    > they |
    > +===== can have an excuse to drink alcohol." --Steve Martin
    > ===========+
    >
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