Here is a particularly interesting quote from a wide ranging paper:
"Automated attempts to "pin people down" and thereby enhance accountability
may not bring about better communication or enhanced productivity. It is
very likely such attempts, if they are accepted by users, will change the
"rules of the game," and certain types of critical conversations will move
to contexts in which the tool will not be used, thereby altering the nature
of the communication which does take place through the new technology.
(Reder & Schwab, 1988, p. 367)"
The paper is
Rhythms, Boundaries, and Containers:
Creative Dynamics of Asynchronous Group Life
Peter and Trudy Johnson-Lenz
Awakening Technology Research Report #4
April 1990
And is available by way of navigation from the URL above, jumping to the
"about us" section clicking on "Awakening Technology" and then clicking on
a link that reads "publication of a new theory of groupware embodying
living systems principles"
I'm not reproducing the actual URL here because it's huge.
While you're there at the home page, jump to their latest "inquiry" system
and roam about. It's a valuable experience in groupware knowledge formation.
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