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[ba-unrev-talk] Automated Email-based CHAT-FAQ Expert System

Greetings and Happy New Year to the Unfinished Revolution!    (01)

There are commercial offerings that may provide some context for this
initiative. For example:    (02)

http://www.tacit.com    (03)

http://www.orbitalsoftware.com    (04)

There are many others. Most offerings provide for Users, AnswerBot and
Experts and have been around for quite some time.    (05)

It is clearly a viable space. Efforts to improve and maximize these
techniques around emerging architectures, open technologies and shared
business semantics are laudable and could make a real contribution.    (06)

However, these subsystems are most effective at the intersection of people,
process -and- technology. Technology-centered deployments are often
challenged, but that's preaching to the ba-unrev-talk choir...    (07)

Anyway, there is a lot of progress to be made here. If you wish, please
contact me offline to discuss further.    (08)

All the best in 2002!    (09)

John Maloney    (010)

Email: jtmalone@pacbell.net
Cell: 415.902.9676
MSM/Groove/AIM:jheuristic    (011)

-----Original Message-----
From: owner-ba-unrev-talk@bootstrap.org
[mailto:owner-ba-unrev-talk@bootstrap.org]On Behalf Of Eric Armstrong
Sent: Wednesday, January 02, 2002 3:36 PM
To: ba-unrev-talk@bootstrap.org
Cc: me; John Horan; Lara Fabans
Subject: Re: [ba-unrev-talk] Automated Email-based CHAT-FAQ ExpertSystem    (012)

I think you're right, that sounds like an excellent place to start,
on the technology side. Now if I can just figure out a path to
get the effort funded. I need someone in a large company who
understands the value of such a system, and will take up my
contract. Or I need to find an entrepreneur who understands
the value, and start developing the business plan!    (013)

Jack Park wrote:    (014)

> I just spent the last couple of days hooking up a relational database to
> KnownSpace http://www.knownspace.org and got it working, sortof.  Couple
> dozen bugs left, but hey, what the heck.
> KnownSpace has an email client.  It also has lots of little agents that do
> things when events are generated, like when a new email is received. It
> includes a Latent Semantic Analysis agent that can play nice with
> keywords.  I am thinking that KnownSpace (Java, Apache license) would make
> a great starting place.  BTW: as of this morning, there exists
> http://sourceforge.net/projects/knownspace although since it just went up
> today, nothing is there yet.
> Jack
> At 03:10 PM 1/2/2002 -0800, Eric Armstrong wrote:
> >This message encasulates a recent email exchange in which
> >I thought out more of the concepts involved in an automated,
> >interactive FAQ system:
> >
> >Doug wrote:
> >
> > > I'm always happy to answer questions directly, if it will save people
> >time.
> > > I'm glad you asked.
> >
> >Yeah. It is amazing how what's on the top of your head for one person is
> >
> >miles away for someone else. Like Eric Raymond wrote on the subject of
> >open source software: "With enough eyes, all bugs are shallow."
> >
> >I would absolutely LOVE to work on a system that monitored email
> >traffic, storing responses to questions, and which made it possible for
> >people to discover answers through automated queries.
> >
> >I figure that such a system would make a best try at finding an answer,
> >but that people would always be involved to interpret the question,
> >answer it, and make the system smarter.
> >
> >There is some ontology work using topic maps and the like that would
> >be spectacularly useful for such an undertaking. My dream job. Good
> >for a year or two, at least.
> >    (015)