[ba-ohs-talk] FW: Re: paper clip - linked files - feature request]
>From the Chandler project. (01)
There are a number of interesting aspects to this. The citation links point
to documents for sale. (02)
One interesting aspect is that far more work has been done on the work
patterns of dealing with paper, filing systems, piling systems, and how
people use documents in general than I imagined. (03)
As is too often the case, I expect that hardly anybody doing work in
computer-based systems has made any use of this information. (04)
>From the pdf paper: (05)
We predicted
that filers' attempts to evaluate and categorise incoming documents would
produce smaller archives that were
accessed frequently. Contrary to our predictions, filers amassed more
information, and accessed it less frequently
than pilers. We argue that filers may engage in premature filing: to clear
their workspace, they archive information
that later turns out to be of low value. Given the effort involved in
organising data, they are also loath to discard
filed information, even when its value is uncertain. We discuss the
implications of this research for digital personal
information management. (06)
This would seem to support periodic reviews and some sort of an indexing
system. (07)
Among the references are (old) studies on email use. (08)
This field of study could provide some excellent insights into such issues
as (09)
* How people organize information. (010)
* How categories change over time (011)
* How filing relates to retrieval. (012)
* Why people hoard information. (013)
* Why people continue to hoard paper and distrust electronic systems. (014)
* How work patterns and information use interact. (015)
Intriguing! (016)
Thanks, (017)
Garold (Gary) L. Johnson (018)
-----Original Message-----
From: design-admin@osafoundation.org
[mailto:design-admin@osafoundation.org]On Behalf Of Alain Vaillancourt
Sent: Thursday, December 26, 2002 11:18 PM
To: design@osafoundation.org
Cc: ducky@webfoot.com
Subject: Re: [Design] Re: paper clip - linked files - feature request] (019)
Hello! (020)
On Dec 26, Kaitlin Duck Sherwood <ducky@webfoot.com> wrote: (021)
> There is an interesting article in this week's Economist (21 Dec
> 2002, p87) about "piling" vs. "filing". There has been research that
> says that keeping things in one's visual field (i.e. in "piles")
> actually helps productivity. (022)
Interesting, but it fails to take into account the exsitence of better
lateral filing
technology which actually keeps the papers in view, just as most discussions
on
how "icons were invented 20 years ago when there were less documents" (and
are thus
useless goes the argument) fails to take into account the coming of ultra
cheap wall
screens made up of OLEDs and other polymers. (023)
> Citations:
> + "The Myth of the Paperless Office", Abigail Sellen and Richard
> Harper, MIT Press
> + _The Marks are on the Knowledge Worker_, Alison Kidd (024)
Conference proceedings on Human factors in computing systems : "celebrating
interdependence": "celebrating interdependence" 1994. Boston, Massachusetts,
United
States pp. 186-191
http://portal.acm.org/citation.cfm?doid=191666.191740 (025)
> + _The Technology of Team Navigation_, Edwin Hutchins (026)
The Technology of Team Navigation. In: Intellectual Teamwork: Social and
Technical bases
of Collaborative Work. Edited by J. Galengher, R.E. Kraut, & C. Egido. 1990 (027)
> + _The Character, Value, and Management of Personal Paper Archives_,
> Steve Whittaker and Julia Hirschberg (028)
ACM Transactions on Computer Human Interaction, 2001 Vol. 8, pp. 150-170. (029)
http://www.research.att.com/~stevew/move-paper_final_revised.pdf (030)
Yes, this is a quite interesting article on paper in the "electronic office"
by master
academics working alongside luminaries on the topic of the paper/digital
office like
Bonnie Nardi and Loren Terveen. The bibliography alone is worth a peek.
Most
importantly they discuss past research and its practical impact. Yet the
article ignores
the reality of the rather vast field of archives and records management.
Archivists and
records mangers do not theorize or even make concrete case studies but they
report on the
reality of document handling in modern offices and, as usual, their work,
their writings
are ignored by people in the HCI field or just about anywhere in Computer
Science. The
worst part though is that they do not make any difference between published
information
and corporate records. Still, this long article is worth the read because
it is in a way
the "magnum opus" by Whittaker before he sort of "left" the study of
documents, paper and
digital (or asynchronous comm. If you prefer) to go into the world of
voicemail, instant
messaging and other synchronous communications over the last years. (031)
Au revoir! (032)
Alain Vaillancourt (033)
Virtual Glyphs Inc. (034)
Alain.Vaillancourt@virtualglyphs.com
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