Thanks for the heads up on the article about IBM's delay in releasing Raven....
IBM's setback adds perspective to the challenges ahead for those planning to
develop Knowledge Management (KM) capabilities. I explained the opportunities
for IBM to support this work in 1994. It only took 18 months to get a meeting.
Usually it takes 24 months; but, in any event, the guys recognized SDS combines
key technologies that improve handling of daily information....
IBM then paid $4B to get Lotus Notes, hoping it could do SDS stuff. Now they
know it can't. KM is not about pictures, email, XML and so on. It begins with
the architecture of human thought that requires a counterintuitive design to
leverage an innate process for converting information into knowledge. This
core design is the foundation of any effort to move beyond traditional IT, at
least it seems so to me. There is no evidence for any other conclusion.
That is why I am beating the drum to get other people to use SDS. Once you get
the feel for the process, then technology experts will be ready to render the
capability in a stronger form, what folks today are calling KM. Next year it
will be called something else, as people tire of empty promises. This history
underscores comments by Doug, you and others that SDS delivers on its promise of
anytime, anywhere "intelligence."
There remains a big hurdle of getting people to use SDS, because SDS makes good
management easier, so it takes less diligence, because adding intelligence to
information produces knowledge. However, it seems like people want technology
to make bad management successful. The desire for "feel good" management so we
can do whatever we want at the moment, is overwhelming. Compare for example
information from 911123...
...with more recent comments on 001012....
It is not clear how technology can make bad management successful. Drucker
points out that favorable market conditions buy off poor management for awhile,
as has occurred in the IT sector. But, inevitably, the quality of management is
the only lasting security for enterprise.....
Over time, there is no way to make bad management successful. Just as the
rewards of using SDS to accomplish good management are deferred, and so make it
emotionally challenging to take up in good times, so too, the damage of poor
management can be put off to another day. But each scenario eventually creates
a powerful reality that cannot be ignored, as seen from recent trends in the
Thanks again for keeping us posted.
Paul Fernhout wrote:
> This is a ZDNet article on Raven, IBM/Lotus's upcoming Knowledge
> Management tool.
> An excerpt from the article:
> "When Lotus Development Corp. began pitching its knowledge management
> platform to customers and business partners, many had a hard time
> grasping what KM was and what the product, dubbed Raven, would do for
> Now, nearly two years later, that confusion has not abated and, in fact,
> is growing. And as it grows, Lotus struggles to redefine its KM strategy
> and project a clear product direction amid mounting questions about
> Raven's release and what its final form will be, sources said. For IT
> managers still trying to get their arms around the potential benefits of
> KM in general, Lotus' midstream strategy shift will only add to their
> There are some interesting "talkback" comments at the bottom.
> Again, one issue is if this "KM" in Raven is the same "KM" Rod is
> talking about.
> -Paul Fernhout
> Kurtz-Fernhout Software
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