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> such differences of opinion/judgment
among thoughtful men > . . . are mostly a matter of insufficient availability
of shared, verifiable facts. This is
certainly true, but it isn’t all of the problem. As Joseph M. Juran says:
"It isn't what you don't know that hurts you; it's what you know for sure
that isn't so." (multiple attributions). Not totally true, of course, what
you don’t know *can* hurt you
also. The terms “everybody
knows”, “common sense”, “obvious”, “self-evident”, “intuitive” and similar all
denote knowledge that is claimed to be shared by all an seldom is. One
difficulty with most discussions is that they start in the middle with all participants
believing that everybody else shares what are to them are obvious bits of
knowledge. This turns out to be true almost never. For this reason, going back
to precise definitions becomes very important. Learning to use language as
unambiguously as possible and to pay attention to such details as precise *shared* definitions is essential to
progress in serious discussion. Gary
Richmond’s post on “Poor in Assets and Income” makes this point quite well.
Given an inadequate definition of a single word can result in a failure of even
the best intentioned to resolve the difficulty. In social problems, a major
difficulty is getting a formulation of the problem that actually takes into
account all the relevant factors and tries to determine which of those factors
are causes and which are effects – a point that was made in the posts on the
commons site. Failure to state the problem in adequate terms dooms us to trying
to solve the wrong problem. Poverty is a classic case: “Poverty means that the poor don’t have
enough money” results in programs to give them money, which have failed, because
that is far from all that is needed. The asset definition may be a better one,
but in the light of some of the commons information, sometimes “access to
assets” is an important component. Something such as poverty is a complex
issue because it has many causes, and not all who are poor are so for the same
reasons. Attempts to solve an issue such as poverty based on a simplistic
definition results in “solutions” that don’t work. The better an understanding that
we can get of the *facts* of the
problem and their relationships the better chance we have of evolving solutions
that will work in the sense that they will eliminate rather than alleviate the
problem. Nearly all complex problems are also
systems problems in the sense that there are very few “independent variables” –
everything impacts everything else, and not all combinations of values are possible,
and not all that are theoretically possible are achievable. Thanks, Garold (Gary) L. Johnson |