[unrev-II] knowledge management article

From: Eugene Kim (eekim@eekim.com)
Date: Sat Mar 04 2000 - 16:32:51 PST

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    From: Eugene Kim <eekim@eekim.com>

    Here's a good knowledge management article from Computer Business Review:


    Many of the issues we've discussed in the colloquium are mentioned here,
    including the difficulty in reusing knowledge in people's heads,
    automation versus augmentation, XML's potential role in knowledge
    management, etc. A particularly interesting quote:

       "Indeed, some knowledge management vendors envisage that people need to
       be at the core of any knowledge management system. Edinburgh-based
       Orbital Software's vision of knowledge management is based on human
       experts actively contributing to an ever-expanding database of
       information. Its Organik software enables employees to search for
       answers to specific questions within the database. If they are unable
       to find an answer, the system suggests experts elsewhere in the company
       who might be able to help. Any answers provided by human experts are
       then filed in the database so that future queries can be dealt with


    +=== Eugene Eric Kim ===== eekim@eekim.com ===== http://www.eekim.com/ ===+
    |       "Writer's block is a fancy term made up by whiners so they        |
    +=====  can have an excuse to drink alcohol."  --Steve Martin  ===========+

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